Customer Service Professional · Kathmandu, Nepal

Rahul
Luitel

Assistant Manager of Customer Service with 5+ years building high-performance support teams at Foodmandu — Nepal's leading food delivery platform.

🏆 Customer Service Champion 2021 Leadership Certified 2025 English · Nepali · Hindi

Hire me on Fiverr → Get in touch

Years experience

Roles at Foodmandu

Languages spoken

100%

Client satisfaction goal

🏆

Customer Service Champion Award

Foodmandu · 2021 · Exceeding all performance targets

Career journey

5 years. One company.
Four promotions.

Built from the ground up at Foodmandu — from frontline rep to leading entire customer service operations.

Dec 2024 – Present · Current role

Assistant Manager, Customer Service — Foodmandu

Oversee daily customer service operations, manage and coach teams, guide QA audits, plan fleet requirements, and collaborate cross-functionally with tech, product, and operations teams.

Aug 2024 – Nov 2024

Senior Officer, Customer Care — Foodmandu

Mentored junior team members, managed escalated customer inquiries, and contributed to service process improvements while consistently hitting performance targets.

Dec 2021 – Jul 2024

Customer Care Officer — Foodmandu

Handled customer complaints with empathy and professionalism. Recognized for consistent performance and dedication, leading to promotion to Senior Officer.

Feb 2021 – Dec 2021

Customer Service Representative — Foodmandu

Provided prompt and effective customer support. Won the Customer Service Champion Award for consistently exceeding performance and customer satisfaction targets.

What I offer

Services available on Fiverr

Real solutions built from real experience — not templates.

📋

SOP Writing

Standard Operating Procedures for customer service teams, complaint workflows, and escalation processes.

From $25

💬

Response Scripts & Templates

Professional email, chat, and phone response templates tailored to your business tone and needs.

From $10

🔍

QA Audit Frameworks

Quality assurance checklists and performance monitoring templates to keep your team on track.

From $30

🎯

Complaint Handling System

End-to-end complaint and escalation frameworks that resolve issues fast and retain customers.

From $25

👥

Team Onboarding Guide

Comprehensive onboarding documents and training guides for new customer service staff.

From $20

📦

Full Support Kit (Premium)

Everything above in one complete package — templates, SOPs, QA checklist, and complaint framework.

From $50

Portfolio

Work samples & projects

Real-world experience and tools built to solve business problems.

Operations · Foodmandu

Customer Service Operations Management

Led daily CS operations at scale for Nepal's top food delivery platform — managing teams, QA, fleet coordination, and cross-functional collaboration.

Leadership · 2025

Leadership Development Program

Completed advanced leadership training at Skill Square covering conflict resolution, operational planning, performance coaching, and strategic decision-making.

Web App · AI Tool

AI Business Toolkit — Live Demo

Full AI-powered toolkit for businesses: live chatbot builder, SOP generator, response script generator, and QA checklist generator.

Try it live →

Community · Volunteer

COVID-19 Humanitarian Response

Coordinated food and shelter support for affected families and animal welfare during Nepal's COVID-19 lockdown periods.

Volunteer · Nepal Scouts

Earthquake Disaster Relief

Assisted earthquake relief efforts — distributing supplies, providing first aid, setting up shelters, and coordinating with local authorities.

Award · Foodmandu 2021

Customer Service Champion Award

Recognised for consistently exceeding customer satisfaction targets and upholding the highest standards of professional conduct.

Core skills

What I bring to the table

Team Leadership

Customer Service

SOP Writing

QA Monitoring

Complaint Handling

Process Optimization

Performance Coaching

Cross-team Collaboration

Operational Planning

Conflict Resolution

English · Nepali · Hindi

Fleet Coordination

Let's work together

Ready to improve your customer experience?

I bring real industry experience from one of Nepal's fastest-growing companies. Let's build something great for your customers.